When I walk into a poker room, I’m looking for that same feeling. Have you ever wondered why Chick-fil-A is so successful? The customer experience starts with smiling employees making sure you get what you need. When I look for a casino to stay and play, certain things are a must.įirst, I came to give them my money, so I want every employee I come in contact with to smile. I can speak on what a successful casino and poker room should look and feel like having played, worked and consulted with them for 40 years. As a marketing executive and poker player, I have spent many hours both in casino boardrooms and on the felt, so I see things that others may not see.
